Payment Policy

At Nourvale, we work to keep every payment experience clear, secure, and straightforward from checkout through to delivery.

Accepted Payment Methods

We accept major credit and debit cards and the express wallets shown at checkout on nourvale.com. The exact options available to you may vary by device, browser, and shipping destination. Please review the payment methods displayed when you place your order.

When Payment Is Taken

Payment is collected in full at the time of purchase. Your order is not confirmed or dispatched until payment has cleared. If a payment is declined, we will notify you by email and the order will not proceed until a successful payment is completed.

Currency

Nourvale’s store currency is Australian dollars (AUD). Prices and charges are presented according to your shopping market: Australia in AUD ($), the United Kingdom in GBP (£), and the United States in USD ($). The currency shown at checkout follows the market that applies to your order.

Security

All transactions are processed through SSL-encrypted, PCI DSS–compliant payment gateways. We do not store your card or payment details on our servers. Your financial data is handled by our payment processors.

Pricing

Prices displayed on nourvale.com are subject to change without notice. Promotional prices and discount codes apply only to qualifying orders placed during the relevant promotion period and cannot be applied retrospectively.

Refunds

Refunds are handled under our Refund Policy and are issued to the original payment method used for the purchase. If you have a concern about a charge, please contact us before opening a dispute with your bank or card issuer so we can help resolve it promptly.

Fraud Prevention

We reserve the right to cancel or place a hold on any order we reasonably suspect involves fraudulent activity or unauthorised use of payment credentials. For higher-value orders we may request additional verification to protect you and our store.

Contact Information

Company Name: Nourvale
Address: Buskåkersgränd 5, 66900 Nykarleby, Finland
Support Phone: +61 468 040 881
Support Email: support@nourvale.com
Monday to Friday | 9am – 5pm (GMT+10)

We aim to respond to your inquiries within 24 hours. Contact us on our Contact Page.